Clinical Application Specialist North America

As our new Clinical Application Specialist North America, your primary responsibility is to provide best-in-class product and clinical training, education to current and new customers, as well as Medis employees and channel partners. The Clinical Application Specialist will be the principal product champion within their assigned customer territory and will also be responsible for expanding the adoption of Medis technology within these accounts and grow its utilization. This is a high-profile position where customers will expect to be supported and trained by a Medis expert who can work as a valued clinical resource with all levels of staff, including high profile key opinion leaders.
The Clinical Application Specialist will be a member of the Medis commercial organization being a key member of the Medis field team that works closely with physicians and our internal staff to ensure successful outcomes for our patients.
You will support the local sales team with expert product demonstrations and clinical insights during the entire sales cycle and assume key responsibility for product training and overall customer launch following the successful sales close.

Key Responsibilities:
• Providing extensive product training and support to interventional/non-invasive cardiologists/radiologists, technologists, physicians and distributors.
• Developing relationships with physicians and strategically important customers to drive Medis product use in line with Medis corporate objectives.
• Implementing training programs and developing supporting materials to effectively introduce new customers to Medis products. Supporting educational partnerships with key-opinion leaders and training centres.
• Gathering market intelligence, customer needs and future product requirements and communicating these insights to Medis Sales, Marketing, and Product Management organizations. Identifying potential sales opportunities.
• Recording and reporting field observations and/or customer complaints associated with Medis products and services. Documenting all significant customer contacts via Medis’ CRM platform.
• Delivering product demonstrations online, at conferences and on-site at hospitals.
• Acquiring expertise in Medis products and their clinical application while staying current with the clinical evidence supporting their use and with developments in the cardiovascular imaging field.
• Administering support, as requested, to resolve customer issues and answer customer questions and then documenting the resolution of these requests in Medis’ CRM platform.
• Performing or facilitating, as requested by Medis Product Management, validation testing on new, pre-release versions of Medis products, software and services.