Clinical Application Specialist QFR France

Who are we?

At Medis we believe in empowering medical professionals with our innovative analytical solutions. Our software aims to provide our customers with the insights they need to definitively diagnose and treat cardiovascular disease, at the right time, in the right place. 

For more than 30 years cardiologists, radiologists, researchers and industry partners worldwide have relied on Medis software, resulting in customers in more than 40 countries.  Our headquarters are in Leiden, Netherlands, but we have subsidiaries and branch offices in the USA, Japan, Germany and the United Kingdom, as well as distributors and local agents in multiple countries

What will your role be?

The primary responsibility of the Clinical Application Specialist QFR is to provide best-in-class product and clinical training and education to current and new customers, as well as Medis employees and channel partners. The Clinical Application Specialist will be the principal product champion within his/her assigned customer accounts and will also be responsible for expanding the adoption of Medis technology within these accounts and grow its utilization. This is a high-profile position where customers will expect to be supported and trained by a Medis expert who can work as a valued clinical resource with all levels of staff, including high profile key opinion leaders.

The Clinical Application Specialist will be a member of the Medis commercial organization, reporting to the CCO. He/she will work closely with Medis’ Sales Managers and/or Channel Partners to develop account relationships and deploy Medis sales strategies to acquire new customers and sell additional product licenses to hospitals, research centers, and freestanding imaging centers. The Clinical Applications Specialist will support the sales team with expert product demonstrations and clinical insights during the entire sales cycle and assume key responsibility for product training and overall customer launch following the successful sales close.

The Clinical Application Specialist is a key member of the Medis field team that works closely with physicians and our internal staff to ensure successful outcomes for our patients.

• Providing extensive product training and support to interventional/non-invasive cardiologists/radiologists, technicians, physicians and distributors
• Developing relationships with physicians and strategically important customers to drive Medis product use in line with Medis corporate objectives
• Implementing training programs and developing supporting materials to effectively introduce new customers to Medis products
• Gathering market intelligence, customer needs and future product requirements and communicating these insights to Medis Sales, Marketing, and Product Management organizations.
• Recording and reporting field observations and/or customer complaints associated with Medis products and services
• Communicating with IT, software users and vendors about the setup and implementation of solutions
• Realization of software configurations and installations at customer’s sites
• Delivering product demonstrations online, at congresses and on-site at hospitals
• Establishing and managing customer relationships
• Identifying potential sales opportunities
• Supporting educational partnerships with key-opinion leaders and training centres
• Acquiring expertise in Medis products and their clinical application while staying current with the clinical evidence supporting their use and with developments in the cardiac imaging field
• Documenting all significant customer contacts via Medis’ CRM platform
• Administering support, as requested, to resolve customer issues and answer customer questions and then documenting the resolution of these requests in Medis’ CRM platform
• Performing or facilitating, as requested by Medis Product Management, validation testing on new, pre-release versions of Medis products, software and services.

The profile we are looking for:

• Bachelor’s or Master’s degree in a (bio)medical imaging or Radiological Technologist.
• Familiar with the health care market (hospitals, clinics, radiology and imaging centers).
• Experience in selling/pre-selling and/or training/installation experience in a medical, healthcare or technical field (e.g. biomedical engineering, medical physics, radiology or imaging centers) is a plus.
• Ability to interface with both internal team members and external customers as part of solution-based sales approach.
• Knowledge of healthcare trends, industry standards and successful strategies for hospitals.
• Ability to design, lead and execute customer and employee clinical training projects.
• Specific clinical requirements based on Medis QFR products.
• Able to work independently from home.

Personal Skills and competences:

• Excellent communication, presentation, interpersonal and problem-solving skills with the ability to handle complaints, settle disputes, and resolve conflict.
• Ability to perform all communications tasks, written and verbal, in (native) French and English.
• Professional and confident in speaking to small and medium-sized groups.
• Ability to energize, develop and build rapport at all levels within an organization.
• Ability to work both within a team and independently.
• Customer-oriented, representative and responsible.
• Attentive to detail, committed and persevering.
• Ability to manage multiple tasks to completion.
• Flexible, with a hands-on and pro-active mentality.
• Outstanding problem-solving skills and strong organizational skills.
• Willing to travel frequently, travel up to 30-50%.
• Experience with Microsoft Office, Salesforce CRM, and basic network knowledge is a plus.
  
  

What Medis offers you:

• An attractive compensation plan
• International, young and diverse colleagues
• Personal growth and development opportunities
• Contributing to innovative products that make a difference